Direct access to technical assistance for industrial roasting, calibration, and quality control inquiries.
For espresso system calibration, thermodynamic profile adjustments, and roaster maintenance support.
Response SLA: 4 business hours
Priority: Critical machine downtime
Green bean lot evaluations, defect grading, flavor profiling, and production consistency audits.
Response SLA: 8 business hours
Priority: Batch release or supplier dispute
Staff training on industrial espresso systems, processing safety protocols, and HACCP compliance.
Response SLA: 12 business hours
Priority: Scheduled sessions or incident follow-up
For urgent technical issues, call +27(27)1384985 or email info@sevenmilesroasters.com
Straight answers about our industrial coffee services.
We measure moisture content, grade defects per SCAA standards, assess bean density and color uniformity, and provide a flavor potential report. You get a detailed document with batch-specific data and recommendations for roast curve adjustments.
Typically 3 to 5 iterations over 1–2 weeks. We log heat transfer data from your roaster, run test batches with your green beans, and refine the curve until we hit target sweetness, acidity, and body. Full documentation is provided for replication.
Yes. We work with La Marzocco, Nuova Simonelli, Victoria Arduino, and most commercial multi-group machines. Our calibration covers pressure profiling, temperature stability, and flow rate tuning using refractometry and real-time data logging.
We provide on-site sessions on industrial espresso system operation, processing safety, and sensory analysis. Training covers grind adjustment, extraction diagnostics, cleaning protocols, and defect identification. Each session includes a practical test and a reference manual.
We audit your green bean sourcing, roast profiles, and grinding parameters. Our team sets up batch sampling protocols, moisture checks, and cupping sessions. We also recommend equipment calibration schedules to keep flavor profiles stable across production runs.
We adhere to SCAA green grading, ISO 22000 for food safety management, and SCAE brewing standards. Our reports and recommendations are aligned with these frameworks to support your compliance and quality certifications.
From initial request to final delivery — a structured workflow for industrial coffee operations.
Submit your production details — bean origin, roast volume, equipment specs, or quality concerns. We define the scope, timeline, and deliverables in a clear brief.
Our team performs green bean evaluation, thermodynamic profiling, or equipment calibration using industry-standard tools. Data is logged and cross-referenced against target benchmarks.
You receive a detailed report with findings, adjusted profiles, calibration settings, and actionable recommendations. We also provide staff training documentation where applicable.
We assist your team during the first production run after changes — verifying consistency, answering questions, and fine-tuning parameters in real time.
After two weeks of production, we schedule a follow-up to review batch data, address any drift, and confirm that quality standards are maintained.