Privacy Policy

Sevenmilesroasters ("we," "our," or "us") operates the website sevenmilesroasters.com and provides industrial quality control consulting, sensory analysis, and equipment calibration services. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our site or services.

1. Data We Collect

• Information you provide: When you fill out a contact form, request a quote, or sign up for training, we collect your name, email address, phone number, company name, and any message you submit.
• Technical data: We automatically collect your IP address, browser type, operating system, referring URLs, and pages visited. This data is gathered via cookies and similar tracking technologies.
• Analytics: We use third-party analytics services (e.g., Google Analytics) to understand how visitors use our site. These services may collect device identifiers, session data, and interaction events.

2. How We Use Your Data

• To respond to your inquiries, provide quotes, and deliver consulting or calibration services.
• To improve our website, services, and customer experience through analytics.
• To comply with legal obligations, enforce our terms, and protect our rights.
• To send occasional service-related communications (you may opt out at any time).

3. Cookies & Tracking

We use essential cookies for site functionality and analytics cookies to track usage patterns. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site performance.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share data with trusted third-party service providers who assist us with hosting (e.g., web servers), analytics (e.g., Google), email delivery, and CRM management. These processors are contractually bound to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are stored for up to 24 months. Analytics data is retained for 26 months.

6. Your Rights

Depending on your location, you may have the following rights under GDPR, CCPA, or similar regulations:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-out: Withdraw consent for marketing or analytics tracking at any time.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

7. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

8. Anti-Misrepresentation

We do not make misleading claims, fake urgency, fake endorsements, or false representations about our services. We are not officially affiliated with any third-party certification body unless explicitly stated. Any guarantees of results are provided only in written service agreements and are based on documented processes.

9. Contact Us

For privacy-related inquiries, data requests, or complaints, please contact:

Sevenmilesroasters
50378 Nxumalo Passage Apt. 648
Phone: +27(27)1384985
Email: info@sevenmilesroasters.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.